I've done a full reboot of the router and my Decos. . 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. The wired speed tests that virgin technicians do themselves m. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. Mobile Your Account. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. . Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. e. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. This can be replicated via WiFi. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. High Latency In Every Game. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. Only 4 devices connected. 82. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Typical of Virgin media, massive over utilisation. 0 in modem mode with Raspberry Pi (running. The issue predominantly, but not. over RFoG, then this is less of an issue. Click on the “> Check router status” button. Multiple broadband speed tests over time can show if and when speed fluctuates. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. And my uploads are perfect. on 04-11-2022 21:31. There's likely 2 issues at play here: Known latency issue on the Superhub 3. A Virgin Media spokesperson told ISPreview. 8. Follow these steps: 1. If you don’t want to run a test right now, just read our. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). . Sending out ANOTHER engineer to replace the hub again and the. 150 or just allocate as they are currently. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. Join from just £25 per month. Nothing has changed in performance. 24-02-2023. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. In the past month, ping latency to 1. Tuning in. 9 and test again. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). on 28-05-2022 10:33. You’ll also be able to find out if you’re eligible for any automatic compensation. Right now the following benefits of FTTP over Virgin Media/HFC. Please see link below for a 24 hour snap shop. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. Sometimes bandwidth gets. 962 ms 5. In response to Zoie_P. 54 Mbps to 1. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. The average latency range for most sites is between 50 and 150 ms. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Just extensive internet blackouts and generally high jitter. Firmware up to date. SpeedRe: Super Hub 3 Latency Issues 350M. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. 80% avg. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Entertain me; Broadband Deals. Networking and WiFi. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. 3. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. Click on the “> Check router status” button. Broadband, Phone & TV bundles from £31. net. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. Share a screen shot of the results. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. Sign in . Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. 4-6. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. packet loss. Here’s a selection of the cheapest fibre deals available for most. While basic speeds of 3-5 Mbps. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. I've been using net meter and ping test which. 60 to £33. Welcome back to the community and thanks for taking the time to post. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Hi, I've been experiencing very high latency recently across all games and devices. Upload speed and latency isn’t. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. 1. 1. openreach) and virgin put in their own. The median download speed at 1pm was 80. Virgin Media Ireland provides answers to all your slow speeds questions here. We have the 350mb package and speed isn't actually an issue, its latency. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. Open a web browser and go to 192. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. The issue occurs over several different games, so the problem is common to me. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. 603 for their Hub 3. Right now the following benefits of FTTP over Virgin Media/HFC. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. 3. I'm sorry to hear about the poor experience you are having with the broadband connection. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. and tells you of more local issues down to street cab/ postcode level. Broadband. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Modem is still rubbish, but if used in modem mode there are no latency spikes. danielefc. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Broadband speed statistics found those with speeds in excess of 1GB typically. Re: Ps5 latency problems since 120hz. 1 modem mode. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. As a quick recap. The only fix I've found for this is to limit my upload speed. It appears to be a due to a routing choice which appears to go via US servers. network. Sign in . BQM: Downstream bonded cha. 3. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. Yeah I recently found that out about docsis. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband Quality Monitor. I took my computer to my mothers house and did the tests there. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Latency is getting worse everyday. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. October 3. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. I was wondering if the Hub 3. Yes, the issue is having done various test for latency through WiFi to the hub. 222 ms 3. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Latency is a synonym for delay. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. For the test to the Hub, expect to see a result. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. Broadband, Voice and TV fault. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. I have both SKY and VM at home here, I never see these issues with the SKY service. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. I've tried resetting the router and it hasn't changed anything. My latency in game varies from around 200 up to 800, and. If I connect using a UK VPN and ping 1. I've als. in. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Latency can not only cause issues with upload and download. 168. Options. The estimated repair time is now: 01/11/2022 12:40:00. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. That BQM is very clear, your broadband feed is restricted at busy times. 3 5120 64 qam 3 2 23600000 35. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). I base this on the very high latency that magically improves at 12:30am - a classic symptom. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. Broadband speed statistics found those with speeds in excess of 1GB typically. 1. I have run some diagnostics from here, I can't see any outages from utilisation. on 13-05-2023 13:11. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Key Features. Click on the “Upstream” tab, copy the text and paste into your reply. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). 0. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. BQMs (Past Week) :on 10-11-2022 14:16. 222 (OpenDNS) is normal at 8-15ms. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. 65. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. 9ms. The range is not bad but I have noticed couple of. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. No issues. . I have a Hub 3 hard wired to pc and new PS5. Random high latency/packet loss. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. woke up the. I wa. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. Optimise your display with auto low latency mode: Check your settings. We're carrying out some final checks to confirm this. 40 and choose up to . The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 09-02-2021 13:29. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Got a response from virgin media about a complaint I made. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. ID: Best wishes, the Virgin Media Team. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Sadly - 5243564. Packet loss issues that have been lasting for months. Rang up virgin media loads of times but they don’t - 5211531 - 2. Hi all. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. Slightly disappointed that an old Hib 3 router was installed. We would like to show you a description here but the site won’t allow us. Open an internet browser and type in the Virgin Media IP address: 192. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. Latency Spikes and Packet Loss. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Black Friday sale ends on 27th November. Sorry to hear of the broadband issues. 962 ms 5. End. The generated date is when coverage was at the figures quoted. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Fast forward months down the line there was still no change with various fix dates been and gone. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. CB22. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. 1, latency returns to. Step: 03: Let The Virgin Test Speed Results Load And See The Results. If any additional information is need I'll happily provide it. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). 1. Virgin Media M125 Fibre Broadband. Showing our 5 star reviews. 1 router mode or 192. 30pm to be told we have an 'outage' in our area, which is causing performance problems. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. particularly with speed and latency. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. (I know that VM only. Packet loss is where some bits of information are lost. This is my BQM. The good news is that people are reporting an improvement. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. This promotion means you won’t pay the usual setup fee of £35. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. David Samuel Robbins / Getty Images. Acquired Downstream Channel (Hz) 331000000. 12-month minimum term. Virgin have botched the software update and have made the routers near unusable. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The CPU (processor) inside the modem component of. 168. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. If you deny all traffic, by default, that also denies SSH. 4. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. 5 million via FTTP and. internet issues in B11 3AY. We have also checked to see what the situation is with regards the latency issues, and. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. I am having high/ variation latency and pack burst while playing MW2 in Gaming Support yesterday; Need a Definitive answer to my network issues in Networking and WiFi yesterday; Power levels and internet issues in QuickStart, set up and connections Thursday; Periodic dropouts with huge packet loss and latency in Gaming Support Thursday Hi everyone, I have a bit of an unusual issue. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. SNR (signal to noise ratio). I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Many people reporting issues in this area (service checker says no problems 🙄 ). It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. I also have thousands of Post RS Errors. co. Got a response from virgin media about a complaint I made. Extremely Bad Ping and Latency. However, by design, it is more insulated against physical downtime and failures. Contract includes £15/month for 6-months, then £30/month thereafter. It appears to be a due to a routing choice which appears to go via US servers. Simply test your broadband service, and if we find an issue we can help with a fix online. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Download speed, ping and latency are fine. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. 8%, respectively. Latency Spikes & Packet Loss. on 21-11-2022 16:36. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 99 a month. There are a few common causes of high broadband latency. 1, test out how it performs. 8. It's the latency that's causing the issues. I've tried resetting the router and it hasn't changed anything. The latency test I was doing was on the Virgin app to my mobile phone. The latest update we have is: This problem should now be fixed. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). 1 53700000 36 5120 KSym/sec 64QAM 2. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). 82. Speed Test: The speeds are fine but upload latency is really high from previous tests. 0. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Until VM reach a threshold on your segment, they will probably not do anything. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). 28. e. 0 and 3. 5 5120 64 qam 4 4 43100000 38.